Thank you for visiting the Center for Health and Fitness Continuing Education. Have a question? Be sure to view our FAQs on this page in case it might have already been answered. Otherwise, use the form below to send a message. We look forward to hearing from you!
Frequently Asked Questions
Are you officially approved by AFAA? (www.afaa.com)
Yes, we are an approved provider for the Aerobics & Fitness Association of America (Provider #10,515). Please see individual course listing for number of AFAA CEUs available.
1. Are you officially approved by ACSM? (www.acsm.org)
Yes, we are an approved provider for the American College of Sports Medicine (Providership #670311). We provide CECs for all of the ACSM certifications. Please see individual course listing for number of ACSM CECs available.
2. Are you officially approved by NASM? (www.nasm.org)
Yes, we are an approved provider for the National Academy of Sports Medicine (Provider #593). We provide CEUs for all of the NASM certifications. Please see individual course listing for number of NASM CEUs available.
3. Are you officially approved by NSCA? (www.nsca-cc.org)
Yes, we are an approved provider for the National Strength and Conditioning Association (Provider Number: K1053). We provide CEUs for both the NSCA-CPT and CSCS certifications. Please see individual course listing for number of NSCA CEUs available.
4. Are you officially approved by ISSA? (www.issaonline.com)
Yes, we are an approved provider for the ISSA Professional Division (Provider Number 11-612). We provide CEUs for all of the ISSA certifications. Please see individual course listing for number of ISSA CEUs available.
5. Will you automatically report my continuing education credits to my certifying association?
No. Certifying associations require you, the certified professional, to retain documented proof including certificates from our courses for renewal and/or auditing purposes. So, don't forget to print out or save your certificate once you have passed the exam! Contact your specific certifying association for more details on their documentation requirements.
Cookies Use at Our Site
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Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website. This protocol is an industry standard for member-type websites.
Cookies may be either "Persistent" Cookies or "Session" Cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, and/or when the web browser is closed.
We use Session Cookies on our website to keep track of member information, and we sometimes may use the occasional Persistent Cookie.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on our website include those which are strictly necessary cookies for access and navigation and cookies that track your usage of our website.
1) to recognize your computer when you visit our website;
2) to provide tailored navigation for you;
3) to improve the website's usability;
4) in the administration of the website; and
5) to personalize the website for you.
We DO NOT use 3rd party cookies nor allow such at our website. All cookie usage at our site is for our use only.
Most browsers allow you to refuse to accept cookies. However, blocking all cookies will, have a negative impact upon the usability of many of the more complex websites to which you may register/login or just plainly surf. If you block cookies, you may not be able to use certain features on our website (login, exam testing, purchases, etc). We highly recommend that you DO NOT BLOCK cookies at our site or else you will experience problems. We will not be able to provide you with any support if you refuse to use the tools necessary to properly navigate and use the internet, including our website.
International purchases are welcome! But, please note ... if you purchase a course that requires a book, we do not ship outside the USA.
1. How does it work?
As you complete your purchase, you will be asked to create an online account using your email address and the password of your choice. Once your purchase is complete, you will be able to enter your information into the Log In section at the top of the page. Once you log in, you will be able to view the course(s) you have purchased, the course packet, and a link to access the online exam. Whenever you are ready, simply log in and click on the exam link to get started!
2. Is there a time limit for completing the exam?
No. There is no time limit for completing the exam, however, you must answer all of the questions once you begin. You also must score at least a 75% or higher in order to earn your continuing education credits. If needed, you will be able to take the exam up to 2 additional times in order to pass the course. Once you have passed, a certificate will become available for you to print out. The certificate is located in your online account and will be accessible for up to 1 year after you have passed that particular exam.
3. I have lost my certificate. What can I do?
No problem. Simply log in to your account and you wil be able to see the courses you have purchased along with a link to reprint your certificate. Your certificate will be accessible for up to 1 year after you have passed that particular exam. Remember to save your certificate for documentation purposes in the case of an audit.
What is the difference between our ordering options?
All materials INCLUDING course book: This option means that you will receive ALL of the materials needed to pass the exam and receive your CECs/CEUs. A few of our courses have course books that are available instantly as a PDF via your online member account. The majority of our courses have a physical, hard copy course book that we will send to you in the mail. Check the Ordering Options tab under each specific course to determine whether or not the course book is available instantly online or if you will receive the book in the mail.
All materials EXCEPT course book: This option means that you will NOT receive the main course book/material. This option is ideal for those who would like to purchase the course book via another venue (example: the used or digital/Kindle version on Amazon.com). This option is also ideal for those who would like to share one copy of the book wth a friend or with a group of people. (Each person must still purchase the course via this option in order to receive their CECs/CEUs.)
NOTE: International purchases are welcome! But, if you purchase a course that requires a book, we do not ship outside the USA.
What is your return policy?
Refunds must be made within 14 days of your purchase and will include a flat $6 restocking fee. Any course materials must be returned at your own cost. Refunds are only available if you have not yet attempted the exam(s) or have not yet received your Certificate of Completion. Please contact us if you would like to return your course.
1. What are your shipping costs?
We charge a flat rate of $4.99 per order. Our course books ship out within 48 hours (Monday through Friday) via USPS Priority Mail. You will receive a Shipping Confirmation email and a tracking link will also be available in your online member account. You can then expect to recieve your course books within 2-3 business days.
2. How long will it take to receive my course once I have purchased it?
Once your order is placed, it will be shipped within 48 hours (Monday through Friday) via USPS Priority Mail. You can then expect to receive your course books within 2 to 3 business days after shipment. In the meantime, your course materials, such as the course packet and online exam, will be instantly available to you via your online member account!